HudsonFlowVintage Store Policies

Frequently Asked Questions

WHAT IS YOUR TIME ZONE?

Eastern Standard.

WHAT ARE YOUR BUSINESS HOURS?

We operate Monday through Friday, 8:00 a.m. - 6:00 EST.  We are also available to answer your questions outside of business hours.

WHERE DOES HUDSONFLOWVINTAGE SHIP TO?

HudsonFlowVintage currently ships to all 50 United States.

Please allow additional shipping time for Hawaii and Alaska.

We are unable at this time to ship to APO/FPO addresses.

Any order shipping to Hawaii or Alaska is not eligible for two day, three day, or Standard Shipping.

DOES HUDSONFLOWVINTAGE SHIP OUTSIDE THE UNITED STATES?

At this time we ship to all 50 states, but we hope to ship internationally in the future.

DOES USPS DELIVER ON SATURDAY?

Yes, the United States Postal Service (USPS) has Saturday delivery.

Note: If you like an order to reach you for Saturday, please take into account factors such as day and time the order placed, preparation, USPS shipping time, Postal system delays, and holidays.

Saturday delivery is not guaranteed as too many factors are involved such as weather, day, and the time you placed the order along with preparation and shipping time. Please refer to our shipping policy for further information. Click Here.

DO YOU HAVE NEXT DAY SHIPPING?

At this time, we do not. Our parcels usually deliver within the 48 States in two to four business days with Priority Mail after Shipping. We cannot guarantee shipping time, which depends on the weather, postal service, and the postal location in which you reside.

HOW DO I TRACK MY ORDER?

We ship through United States Postal Service with a tracking number provided. You can track your order through USPS.com by entering the tracking number provided. Please remember it can take up to 48 hours after a package leaves HudsonFlowVintage for a USPS update.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept American Express, Master Card, Visa, Discover, JCB, UnionPay logo, and PayPal.

HudsonFlowVintage does not accept checks or cash under any circumstance.

CAN AN ORDER BE PLACED BY PHONE?

Orders are placed online through our website.

CAN I CANCEL MY ORDER OR CHANGE MY ORDER?

We are sorry--we cannot accept cancellations or changes to an order once you have made a purchase.

DO YOU CLEAN CLOTHES AND ACCESSORIES?

All our vintage clothing is organically dry cleaned, specialized cleaned, hand laundered or machine laundered before listing. We use Purex Free & Clear and Woolite.

Clothing steamed or pressed just before shipping. May incur some wrinkle during shipping.

Delicate items are cleaned but not steam before shipping due to the fragile nature of the item.

All bags, shoes, jewelry cleaned.

DO YOU GIFT WRAP?

HudsonFlowVintage does not charge for gift wrapping. We treat every item as though it is a gift to someone else or you all year long. Certain items are wrapped differently, such as odd items: white tissue paper and ribbon tie with cards. We try to make it look as pretty as possible. Our white tissue paper is acid-free. We use blue and white tissue paper—extra protection from elements during shipping.

Did you know you can press tissue paper and ribbon to reuse for other needs?

If you prefer not to use wrapping paper, please let us know when placing the order. We'll send the item protected from elements without the wrapping paper and ribbon.

HOW ARE ARTICLES PACKAGED FOR SHIPPING?

All clothing and accessories come wrapped in beautiful blue and white tissue paper with ribbon and cards, and are wrapped for added protection. Some large coats, some hats, and other awkward items are white tissue paper covered minus blue tissue paper. Articles are shipped in clean, recyclable new boxes or protective envelopes.

Our large tissue paper used for all our clothing is acid-free and can be repurposed to wrap a particular item.

CUSTOMER SHIPPING & RECEIVING RESPONSIBILITY

The buyer is responsible for providing the correct shipping address when purchasing from our store. If we find an error with your address, we will contact you to confirm your address if necessary before shipping.

Please check your address for any errors before placing an order. I will not ship to a different address after the order is placed.

HudsonFlowVintage cannot file a USPS stolen package report for a verified, delivered package. Only the person receiving the package may report a missing or stolen package to their local post office or police. The post office will have an affidavit report for the customer to fill out. We reiterate: we are not allowed to file a claim for verified package delivery.

If you have a question or think your parcel has been misdelivered or stolen, report this to your local Post Office. Sometimes a package may be delivered to the wrong address. Ask your neighbors if they have received your package. Occasionally parcels are delivered by accident to another porch. Ask your mail carrier about the box or envelope and give a tracking number and any additional details such as if you suspect package thief or misdelivered. The post office uses GPS to track a package. They are there to help!

WHAT IS YOUR RETURN POLICY?

Please shop and measure carefully.

Due to the nature of one-of-a-kind and few-of-a-kind vintage items from specific periods, we only accept requests for returns postmarked within three post office business days (72 hours) after delivery of a package to buyer (excluding Sunday and USPS Postal holiday closings). Saturday is a business postal day. We don't accept returns under any circumstances after three Business days. 

Please message us within 48 hours for a return request. We will notify you that we have received your return request and have approved request. Once the parcel is returned to us, and after a final inspection of items, if we find the items in the same condition as when they were sent to you, we will issue a refund within 48 hours.

RETURN CONDITIONS

The items you wish to return should be in the condition sent. The articles not worn, fabric sprayed, cigarette smoke, smoke damage, burned, drink/food/water damage, animal scents/hair, altered, uncleaned, stained, sweat, body odor, and unwashed condition. All original sales tags must be attached to the garment and not removed.

We cannot accept returns or refund for items in the conditions mentioned above. Remember to pack articles well to prevent damage during shipping. It is crucial to pack bags and hats the same way they were sent to you to avoid movement. 

Please refer to our return policy for further information. Click Here!
 
IS THERE A RETURN SHIPPING FEE?

Buyer is responsible for all return shipping fees. We do not assume responsibility for missing, damaged, lost, or stolen goods, misdelivered parcels, reimbursement, or compensation. It is essential to get tracking and insurance for your return shipments to our office.  We do not guarantee receipt of your returns. We reserve the right to refuse a parcel if it does not meet our return requirements.

UNCLAIMED - RETURNED PACKAGES

Unclaimed returned packages are eligible for a refund minus shipping.

Any packages returned to a customer because of delivery issues will be charged shipping and insurance fee.

International customers are responsible for unclaimed package shipping fee, customs, duties, tariffs, and taxes.

RESTOCKING FEES

No restocking fee on returns under $200.00.

Returns exceeding $200.00 + will be subject to a 15% restocking fee.

IS THERE ANYTHING I CAN’T RETURN?

We do not accept returns on intimate items: pajamas, lingerie, bras, panties, stockings.

All vintage intimates are cleaned before shipping. Please measure carefully.

EMBROIDERED ITEMS

There is no return on my embroidered designed items. Please follow the measurements. These items are one of a kind, expensive, and can take up to a year to make. I do not accept Promotional Codes or Coupon Codes for custom embroidered items. Thank you for your kind understanding!
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​FINAL SALES ITEMS ARE NOT RETURNABLE.

CAN I BUNDLE ITEMS?

Yes, If you would like to buy multiple items, let us know, and I can give you a shipping quote. Some things mailed USPS Priority Mail might fit in the same box. For example, if you purchase a dress that fits into a medium USPS Priority box, I may be able to put pants or blouse in the same package for the exact shipping price if it works and falls into the weight category used for that box.

Please leave us a message for item details you'd like to bundle. This way, we can let you know if there are any fit problems with the package you want to bundle.

CAN I SCHEDULE A RETURN PICKUP?

You can schedule a return pickup at https://tools.usps.com/schedule-pickup-steps.htm or drop a package off at your local post office.  Just remember always to get tracking and insurance for your package.

CAN I USE PROMO CODES AND COUPON CODES TOWARD FINAL SALES ITEMS?

Promotional Codes and Coupon Codes cannot apply to Final Sales items. Promo codes cannot be used with coupon codes. If you make a purchase with a promotional code or with a Coupon Code during a Promotion or sale, it is considered a Final Sale.