F A Q

WHAT IS YOUR TIME ZONE?

Eastern Standard.

WHAT ARE YOUR BUSINESS HOURS?

We operate Monday through Friday, 8:00 a.m. - 6:00 EST. We are also available to answer your questions outside of business hours.

WHERE DOES HUDSONFLOWVINTAGE SHIP?

HudsonFlowVintage currently ships to all 50 United States. Please allow additional shipping time for Hawaii and Alaska.

We are unable at this time to ship to APO/FPO addresses.

Any order shipping to Hawaii or Alaska is not eligible for two-day, three-day, or Standard Shipping.

SHIPPING SERVICES

We use USPS for our shipping services.

SHIPPING SCHEDULE

HudsonFlowVintage ships within 1 -3 business days after receiving a confirmed order.

DOES HUDSONFLOWVINTAGE SHIP OUTSIDE THE UNITED STATES?

At this time, we ship to all 50 states, but we hope to ship internationally in the future.

DOES USPS DELIVER ON SATURDAY?

Yes, the United States Postal Service (USPS) has Saturday delivery.

If you like an order to reach you on Saturday, please consider factors such as the day and time the order was placed, preparation, USPS shipping time, postal system delays, and holidays.

Saturday delivery is not guaranteed as too many factors are involved, such as weather, day, and the time you place the order, along with preparation and shipping time. Please refer to our shipping policy for further information. Click Here.

DO YOU HAVE NEXT-DAY SHIPPING?

At this time, we do not. Our parcels usually deliver within the 48 States in two to four business days with Priority Mail after Shipping. We cannot guarantee shipping time, which depends on the weather, postal service, and the postal location in which you reside.

DO YOU HAVE A PICKUP SERVICE?

All orders are shipped from our online website. We do not have a pickup service.

HOW DO I TRACK MY ORDER?

We ship through the United States Postal Service with a tracking number provided. You can track your order through USPS.com by entering the tracking number provided. Please remember that it can take up to 48 hours after a package leaves HudsonFlowVintage for a USPS update.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, Amex, Discover, JCB, Apple Pay, Google Pay

HudsonFlowVintage does not accept checks or cash under any circumstance.

CAN AN ORDER BE PLACED BY PHONE?

Orders are placed online through our website.

CAN I CANCEL MY ORDER OR CHANGE MY ORDER?

We are sorry--we cannot accept cancellations or changes to an order once you have made a purchase.

DO YOU CLEAN CLOTHES AND ACCESSORIES?

All our vintage clothing is organically dry cleaned, specialized cleaned, hand laundered, or machine laundered before listing. We use hypoallergenic detergents free of perfume and dyes.

Clothing steamed or pressed just before shipping. It may incur some wrinkles during shipping. Delicate items are cleaned but not steamed before shipping due to the fragile nature of the item.

All bags, shoes, and jewelry were cleaned.

DO YOU GIFT WRAP?

HudsonFlowVintage does not charge for gift wrapping. Certain items are wrapped differently, such as odd items: white tissue paper and matching twine with cards. We try to make it look as pretty as possible. Our white tissue paper is acid-free. We use blue and white tissue paper—extra protection from elements during shipping.

Please let us know if you prefer not to use wrapping paper when placing the order. We'll send the item protected from elements without wrapping paper and ribbon. 

Did you know you can press tissue paper and ribbon to reuse for other needs?

HOW ARE ARTICLES PACKAGED FOR SHIPPING?

All clothing and accessories are wrapped in beautiful blue and white tissue paper with matching twine and cards for added protection. Some oversized coats, hats, and other awkward items are white tissue paper covered minus blue tissue paper. Articles are shipped in clean, recyclable new boxes or protective bubble envelopes. Our large tissue paper used for all our clothing is acid-free and can be repurposed to wrap a particular item. 

CUSTOMER SHIPPING & RECEIVING RESPONSIBILITY

The buyer is responsible for providing the correct shipping address when purchasing from our store. If we find an error with your address, we will contact you to confirm your address, if necessary, before shipping.   Please check your address for any errors before placing an order. We will not ship to a different address after the order is placed. 
 
HudsonFlowVintage cannot file a USPS stolen package report for a verified, delivered package. Only the person receiving the package may report a missing or stolen package to their local post office or police. The post office will have an affidavit report for the customer to fill out. We are not allowed to file a claim for verified package delivery.     

If you have a question or think your parcel has been misdelivered or stolen, report this to your local Post Office. Sometimes a package may be delivered to the wrong address. Ask your neighbors if they have received your package. Occasionally parcels are delivered by accident to another porch. Ask your mail carrier about the box or envelope and give a tracking number and additional details, such as if you suspect a package thief or misdelivered. The post office uses GPS to track a package. They are there to help!

WHAT IS YOUR RETURN POLICY?

Please shop and measure carefully.

All returns are shipped back to HudsonFlowVintage within seven days of receiving the shipment. 

All items returned must have a USPS Priority valid tracking number and reason for the return. Please send us your tracking information through Contact Us. Click Here to verify the date shipped and the time frame for us to accept delivery.
 
RETURN CONDITIONS

The items you wish to return should be in the condition sent. The articles are not worn, fabric spray, cigarette smoke, cannabis smell, smoke damage, burned, drink/food/water damage, animal scents/hair, altered, uncleaned, stained, sweat, body odor, and unwashed condition. There is no refund for causing seam damage due to trying on a garment that is too small. All original sales tags and clothing labels must be attached and not tampered with on the item. Parcels are sent back in the manner we've sent to you.

HudsonFlowVintage cannot accept returns or refund for items in the conditions mentioned above. All vintage garments are professional, Eco-friendly, Dry, Cleaned, and cleaned without offending perfume smells added. Offending fabric sprays and scents can ruin a garment for resale or value. Remember to pack articles well to prevent damage during shipping back to us with the original shipping packaging. It is crucial to pack bags and hats the same way they are sent to you to avoid the movement damage.

All parcels sent from HudsonFlowVintage to the buyer are insured. We do not rent clothing.

Please refer to our return policy for further information. Click Here!  

IS THERE A RETURN SHIPPING FEE?

The buyer is responsible for all return shipping fees. 

UNCLAIMED - RETURNED PACKAGES

Unclaimed returned packages are eligible for a refund minus shipping. Any packages returned to a customer because of delivery issues will be charged a shipping and insurance fee. We will contact you to inform you of the return shipping fee and insurance fee before shipping the item back to you.

International customers are responsible for unclaimed package shipping fees, customs, duties, tariffs, and taxes.

IS THERE ANYTHING I CAN NOT RETURN?

 We do not accept returns on intimate items: pajamas, lingerie, bras, panties, and stockings.     

All vintage intimates are cleaned before shipping. Please measure carefully.    

We do not accept returns on intricate embroidered, one-of-a-kind designed items. Please follow the measurements carefully before ordering. One artist creates these one-of-a-kind pieces, which can take up to a year to make. These garments list every so often. Promotional Codes or Coupon Codes for custom-embroidered items are not accepted.  All hand-designed embroidered garments are signed for at the delivery time.

 SHOES    

Shoes are returnable in the same condition sent. Vintage shoes showing any wear different from our photographs and video are not returnable. It is best to try shoes on using a carpet or rug to prevent damage.    

FINAL SALES ITEMS ARE NOT RETURNABLE.    

Final sales are not eligible for a return. Items in the sale section or sales noted in the listing description do not qualify for returns. 

CAN I SCHEDULE A RETURN PICKUP?

You can schedule a return pickup at https://tools.usps.com/schedule-pickup-steps.htm or drop a package at your local post office. Just remember always to get tracking and insurance for your package.

CAN I USE PROMO CODES AND COUPON CODES TOWARD FINAL SALES ITEMS?

Promotional Codes and Coupon Codes cannot apply to Final Sales items. Promo codes cannot be used with coupon codes. It is considered a Final Sale if you purchase with a promotional code or with a Coupon Code during a Promotion or sale. Sale items are not returnable.